"Felt like nobody was really there"
I reached out for help and it took forever to get a reply. When they finally answered, it felt generic and didn’t really solve much. the whole thing had that ‘no real person is actually there’ feeling.
"It fit true to size for me, and..."
It fit true to size for me, and I really didn’t have any issues with it.
Ninfa.littlefield
May 25, 2026
"Not a ton to pick from"
I was hoping there’d be more options, but the selection felt kind of limited. I couldn’t really find the sizes or colors I wanted, and this or that option was usually missing.
william_Jackson03
May 16, 2026
"I thought the site was pretty..."
I thought the site was easy to use overall, or at least it was for what I needed. The filters helped me narrow things down without too much hassle, and the pages loaded fine on my end. Checkout didn’t feel too slow either, though maybe I wasn’t paying super close attention. The only thing that bugged me a little was clicking on some sale items and then realizing the sizes were really limited. Not a huge deal, just kind of annoying. Overall, I’d say it was a good experience
DianeAnger_46
April 29, 2026
"Easy checkout with sensible payment options"
Checkout was simple enough, and I appreciated having a few different ways to pay. My card went through without any trouble, which is really the main thing you want when placing an order. It would be nice to see a few more wallet options added, but from a practical standpoint, everything worked fine and I didn’t run into any real issues.
hello_dale302
April 24, 2026
"Everything came just right"
My order showed up exactly how I wanted it , and there were no missing items or mixups at all .
Michael_buskey89
April 16, 2026
"Good sizes were still available"
I was actually able to find my size easily, even with jackets. Most outlets feel picked over, but this site had more options than I expected. I’m happy with it
"Description didn’t quite match"
I ordered this jacket based on the description, but when it arrived, the fit and fabric felt a bit different than what was listed. It’s not a bad jacket, just not really what I thought I was getting 😕
"Color was way off from the photos"
I ordered a fleece from eddiebaueroutlet.com because the color online looked like this nice soft olive green, which was pretty much the whole reason I picked it.
When it arrived, it was much darker and more brown than the pictures made it seem. The quality isn’t awful or anything, but it definitely didn’t feel like I got what was shown to me.
I ended up keeping it because dealing with a return seemed like more trouble than it was worth, which I’m guessing is what they count on. It kind of gives the impression they care more about getting the sale than making sure the photos actually match the product.
"Refund took way longer than expected"
I returned my order and it took almost 3 weeks to get the refund. Customer service did reply when I reached out, but everything just felt slow, really slow. It was kind of annoying overall, especially since I was just waiting and waiting for the money to come back.
irene-Finney
March 13, 2026
"I’ve bought from Eddie Bauer Outlet a..."
I’ve bought from Eddie Bauer Outlet a few times now, mostly when I’m trying to catch a good discount. The prices is usually solid during promos, and the clearance section can be totally worth checking out. Shipping wasn’t the fastest, but it got here fine. I just wish the coupon codes worked on more stuff. Overall, it’s a good place to save some money if you don’t mind watching for sales.
"Return was easy, but the refund dragged a bit"
The return label showed up fast, so that part was simple enough. I did get a little impatient waiting on the refund, because it took longer than I expected, but it went through in the end and everything worked out fine.
hello_naomi212
March 08, 2026
"Exchange is taking forever"
I’m still waiting on my swap, and it’s taking way longer than expected. At this point I feel kind of stuck, like I can’t really do anything but keep checking for updates and hoping it finally goes through
William_froedge01
March 03, 2026
"I ordered a fleece and a pair of..."
I ordered a fleece and a pair of pants, and for the most part, everything went smoothly. Both items showed as in stock and shipped without any issues. One color did end up being unavailable after I checked out, which was a little annoying, but the refund came through quickly, so it wasn’t a big deal.
"Shipping took way longer than expected"
So... I do like Eddie Bauer and I’ve had good luck with their stuff, but the shipping from the outlet site was frustrating. My order sat for over a week before it seemed like anything was actually happening, and the tracking barely updated the whole time.
I know delays happen, but this felt slower than most other places I order from. The items were fine once they finally showed up, but the wait was long enough that I probably wouldn’t order again unless I really wasn’t in any rush...
john-Czarnota
February 24, 2026
"Good rewards, though they can take a bit"
I mostly end up shopping on Eddie Bauer Outlet when I’ve got rewards to use, because that’s usually when the deals feel worth it. The points and bonus certificates have helped me get jackets and shirts for a lot less, and at this point I kind of assume if I wait for the right reward to hit, I’ll find something decent.
The only thing I’ve noticed is the rewards don’t always show up right away, so I’ll check once, not see them, and then just assume they’re delayed and come back later. It’s not a huge problem, but it could definitely be a little smoother. Overall, I’m still happy enough with it to keep using it.
Lois_zwick85
February 24, 2026
"Decent at first, but wore out fast!!"
I liked it when I first got it, but the fabric started wearing out way quicker than I expected!! It’s decent overall, just wish the material held up longer.
EnaOliveira_51
February 23, 2026
"I found a couple of jackets and shirts..."
I found a couple of jackets and shirts for good prices, so at first I was feeling like I got a nice deal. But then the shipping cost showed up at checkout and it kind of took the fun out of it. I wasn’t expecting to have to overthink the total so much, and it added a bit of stress I didn’t really need. The site was easy to use and my order arrived just fine, so no complaints there. I just wish the shipping was cheaper or that free shipping kicked in at a lower amount. It’s not a bad place to shop, but if I’m only buying one item, I’d probably think twice
LacyDecker_43
February 21, 2026
"Pleasantly surprised by the easy tracking"
I was pleasantly surprised by how smooth everything was. The tracking info came through quickly, and my order showed up right on time with no hassle.
AmandaSolano
February 21, 2026
"Delivery was dependable"
It showed up right on time, which I appreciated. Nothing flashy, just a smooth and reliable delivery.